About Us - Built by Audiologists

Why We Built HearScribe

"We refused to choose between being fully present with our patients and providing exceptional documentation. We built HearScribe so you don't have to choose either."

HearScribe wasn't created by software developers trying to understand healthcare. It was built by qualified audiologists who were frustrated with constantly choosing between giving patients their full attention and creating the detailed, professional documentation they deserved.

We didn't want to be faster at box-ticking. We wanted to eliminate the box-ticking entirely so we could focus on what we do best: being exceptional with patients.

🎯 Our Core Belief

Healthcare professionals shouldn't have to choose between being present with patients and creating exceptional documentation. HearScribe handles the documentation brilliantly so you can be brilliant with patients.

Meet the Founders

Paul Nand

Managing Director & Co-Founder

Paul is a qualified audiologist and co-founder of Liverpool Hearing Centre where HearScribe is tested daily on real patients before any feature is released to the profession.

Professional Experience:

Registered Hearing Aid Dispenser
Owner & Practicing Audiologist, Liverpool Hearing Centre
Former Audiologist: Amplifon and Bloom Hearing
Accredited Aural Microsuction Trainer
Co-founder, 3,400+ member professional Facebook community
Co-founder, The Hearing Lab Store
Co-founder, Pocket Hearing
Co-owner, Tinnitus Centres, Audiology CQC
22+ years clinical practice

Iram Darr

Finance Director & Co-Founder

Iram is a qualified audiologist with both NHS and private sector experience, bringing deep understanding of clinical workflows and healthcare documentation requirements.

Professional Experience:

BSc (Hons) Audiology
Co-owner, Liverpool Hearing Centre
NHS Audiology Department Experience
Former Audiologist: Amplifon, Boots Hearing Care, Hidden Hearing
Co-founder, 3,400+ member professional Facebook community
Co-founder, The Hearing Lab Store
Co-founder, Pocket Hearing
Specialist in clinical compliance and documentation standards
10+ years clinical practice

Our Philosophy: Excellence, Not Shortcuts

HearScribe isn't about helping you do the same work faster. It's about enabling you to do more and be better than you ever could while manually documenting.

The difference is fundamental:

Not faster admin — but effective admin, freeing you to be exceptional
Not saving time — but creating wow moments that patients tell their friends about
Not efficiency — but competitive advantage through professional excellence
Not productivity — but being the practitioner everyone wants to see

"While you're being brilliant with patients, HearScribe is being brilliant with everything else."

When you're fully present with patients — making eye contact, explaining clearly, building trust — HearScribe is simultaneously creating four types of exceptional documentation:

Clinical notes that meet compliance standards
Patient summaries that wow and inform
GP letters that build professional reputation
Administrative tasks so nothing is forgotten

Liverpool Hearing Centre: Our Testing Ground

We don't just build HearScribe — we use it every single day in our own practice. Liverpool Hearing Centre is where every feature is battle-tested before release.

🏥 Real-World Testing

Every feature in HearScribe has been used with real patients in real consultations at Liverpool Hearing Centre. If it doesn't work perfectly for us, it doesn't get released to you. We live the challenges you face because we're audiologists first, software developers second.

This means:

Every feature solves a real problem we've personally experienced
Nothing gets released until it works perfectly in clinical practice
We understand your workflow because it's our workflow too
We feel your pain points because we've lived them

Industry Experience: We've Seen It All

Paul and Iram have worked at virtually every major hearing care provider in the UK:

32 Years Combined Clinical Experience

5 Major UK Hearing Care Providers

1 NHS Audiology Department

Where we've worked:

Amplifon — International private hearing care
Boots Hearing Care — High-street retail audiology
Bloom Hearing — Independent specialist providers
Hidden Hearing — Private audiology clinics
NHS Audiology — Public healthcare sector (Iram)
Liverpool Hearing Centre — Our own independent practice

This breadth of experience means we understand:

Corporate clinic workflows and targets
Independent practice challenges
NHS documentation requirements
High-volume retail environments
Specialist clinical practice needs

💡 Why This Matters

We've experienced the documentation burden in every type of audiology setting. We know what works, what doesn't, and what hearing care professionals truly need to be exceptional. HearScribe is built on many years of combined real-world clinical experience.

Supporting the Profession

HearScribe is part of our broader commitment to elevating hearing healthcare in the UK. Through our parent company, The Hearing Lab Store Ltd, we actively support the professional community:

3,400+ Professional Community Members

250+ Registered Locum Professionals

12+ Years Supporting the Industry

Free Professional Resources

Professional Facebook Group — 3,400+ audiologists, nurses, and practitioners sharing knowledge
Free Locum Service — Interactive map with 250+ registered professionals
Jobs Board — Free career opportunities platform for the profession
Digital Consent Forms — Free microsuction consent forms for patient use
Tinnitus Assessment Forms — Free clinical forms to support consultations

Professional Training

We provide approved aural microsuction training to qualified healthcare professionals (nurses, audiologists, hearing care assistants, and GPs), with consistently excellent reviews from attendees.

🤝 Community First

We built these free resources because we believe in supporting the profession, not just selling to it. When hearing healthcare professionals succeed, patients get better care. That's what matters.

Zero Patient Data Storage: Clinical Values Drive Technical Decisions

As practicing audiologists, we understand the sacred trust patients place in us. This trust shaped our most important technical decision: zero patient data storage.

🔒 Zero Patient Data Architecture

HearScribe stores ZERO patient information. No names, no consultations, no recordings, no transcripts, no clinical notes. Everything stays in your browser, under your control. This isn't just good privacy — it's automatic compliance with UK GDPR, US HIPAA, Australian Privacy Act, and Canadian PIPEDA.

What this means for you:

Complete control: Patient data never leaves your device
Automatic compliance: Global privacy regulations met by design
Professional responsibility: You control the data, as it should be
Patient trust: Easy to explain privacy to concerned patients
No data breaches: Can't lose what we never had

Most healthcare SaaS platforms struggle with multi-jurisdiction compliance, complex data agreements, and constant breach risks. We eliminated all of this by simply never storing patient data in the first place.

"Our clinical values drove our technical architecture. Patient data belongs with the clinician, not in our database."

Our Commitment to You

As practicing audiologists running our own hearing centre, we're committed to:

Testing everything ourselves first — No feature gets released until we've used it successfully with real patients
Understanding your challenges — Because we live them daily in our own practice
Audiology-first development — Built by audiologists who speak your language fluently
Clinical excellence — Enabling you to be exceptional, not just efficient
Professional superiority — Helping you wow patients and impress colleagues
Continuous improvement — Guided by real clinical use, not market trends

🎯 The Bottom Line

We built HearScribe to be the tool we wished existed when we were spending consultation time scribbling notes instead of being exceptional with patients. We use it every day in our practice. If it's good enough for our patients at Liverpool Hearing Centre, it's good enough for yours.

🩺 About HearScribe