We respond to all inquiries within 1 business day. For urgent technical issues affecting your clinical practice, please mark your email as "URGENT" in the subject line.
Get in Touch
Whether you have questions about HearScribe, need technical support, or want to discuss how our platform can benefit your practice, we're here to help.
Email Support
For all inquiries, technical support, and general questions:
contact@hearscribe.comAccount Support
Already a user? Access support through your account:
Account SettingsLog in to manage your subscription, update settings, or access help resources.
What We Can Help With
🔧 Technical Support
- Login or authentication issues
- Audio recording problems
- AI note generation questions
- Browser compatibility
- Clinical image upload issues
- Platform functionality queries
💳 Billing & Subscriptions
- Subscription management
- Payment method updates
- Invoice requests
- Billing inquiries
- Cancellation assistance
- Reactivation support
🏢 Organization & Team Management
- Organization setup assistance
- Team member management
- AI preferences configuration
- Custom branding questions
🔒 Privacy & Security
- Data protection inquiries
- GDPR, HIPAA, or compliance questions
- Security feature clarifications
- Zero patient data architecture explanations
💡 Product Feedback
- Feature requests
- Product suggestions
- User experience feedback
- Bug reports
Response Times
We pride ourselves on responsive customer service:
- Standard Inquiries: Within 1 business day (Monday-Friday, 9am-5pm GMT)
- Urgent Technical Issues: Within 4 hours during business hours (mark subject as "URGENT")
- Billing Emergencies: Same business day for payment failures or access issues
Before You Contact Us
To help us assist you more efficiently, please:
- Check our documentation: Many common questions are answered in our help resources
- Be specific: Include relevant details like error messages, browser type, or account email
- Include screenshots: Visual information helps us diagnose issues faster
- Use clear subject lines: "Login Issue - Chrome Browser" is better than "Help Needed"
Company Information
The Hearing Lab Store Ltd
Company Registration Number: 13464826
VAT Number: GB384197168
Registered in: England and Wales
Email: contact@hearscribe.com
Data Protection Inquiries
For specific data protection, privacy, or GDPR-related questions:
Email: contact@hearscribe.com
Subject Line: "Data Protection Request"
We respond to all data protection inquiries within 30 days as required by UK GDPR.
Professional Partnerships
Interested in partnering with HearScribe or discussing bulk licensing for your organization?
Email: contact@hearscribe.com
Subject Line: "Partnership Inquiry"
Media & Press
For media inquiries, press releases, or journalist questions:
Email: contact@hearscribe.com
Subject Line: "Media Inquiry"
Social Media
While we primarily provide support via email, you can follow HearScribe for updates:
- LinkedIn: Search for "HearScribe" or "The Hearing Lab Store Ltd"
- Professional Networks: Connect with us through audiology professional groups
Office Hours
Email Support: Monday-Friday, 9:00 AM - 5:00 PM GMT
Weekend/Holiday: Emails received outside business hours will be responded to on the next business day
If you're locked out of your account or experiencing critical issues preventing patient care, email us immediately with "URGENT - ACCESS ISSUE" in the subject line. We prioritize these requests and aim to respond within 4 hours during business hours.